Customer Protection & Safety
In compliance with financial regulations, we are committed to protecting our clients—especially those who may be more vulnerable to financial exploitation.
We Never Call You
We will never request passwords, verification codes, or personal information by phone. If someone calls claiming to be from us, hang up immediately.
We Are Not a Bank
We provide cryptocurrency exchange services only. We do not offer banking services, loans, or deposit guarantees.
Always Verify
Only contact us through official channels: @fiatbit.hr email addresses or our website contact form. Always verify before sharing information.
Verify Our Official Contact Information
Always verify you're communicating with the real Fiatbit. Check the URL and email address carefully before sharing any information.
Look for the green padlock icon and verify the domain is exactly fiatbit.hr
From:
All legitimate emails end with @fiatbit.hr — no exceptions
Beware of Fake Domains and Email Addresses
Scammers often use similar-looking domains or email addresses to impersonate legitimate companies. Always check carefully:
❌ Fake Examples
support@fiatbit-support.com
noreply@fiatbit.secure-verify.com
admin@fiatbit.hr.verification.net
https://fiatbit.hr-verify.com
✓ Legitimate Only
support@fiatbit.hr
noreply@fiatbit.hr
contact@fiatbit.hr
https://fiatbit.hr
Important: Scammers can create domains like "fiatbit.hr.verification.com" or use subdomains to trick you. The legitimate domain must end with exactly "fiatbit.hr" — nothing before or after the main domain.
Secure Communications
All official emails come from @fiatbit.hr addresses only
Data Protection
Industry-standard encryption and security measures
Regulatory Compliance
Full compliance with Croatian and EU financial regulations
Transparent Operations
Clear information about our services, fees, and risks
What We Are NOT:
- ✗ Not a banking institution
- ✗ Not providing investment advice
- ✗ Not offering loans or mortgages
- ✗ Not a payment service provider
- ✗ Not covered by deposit guarantee schemes
What We Are:
- ✓ Cryptocurrency exchange platform
- ✓ Registered under Croatian law
- ✓ EU regulatory compliant
Urgency Tactics
Pressures you to act immediately or creates false urgency
Payment Methods
Requests crypto, gift cards, or wire transfers only
Remote Access
Asks for remote access to your computer or device
Impersonation
Claims to be from government, police, or tech support
Unrealistic Promises
Guarantees high returns or "risk-free" investments
Secrecy Requests
Asks you to keep transactions secret from family
How to Protect Yourself
• Never share passwords, PINs, verification codes, or security questions
• Use strong passwords and enable two-factor authentication (2FA)
• Monitor your accounts regularly for unauthorized activity
• Update passwords regularly and use unique passwords for each account
• Take your time with financial decisions—legitimate opportunities won't disappear
• Verify independently before taking action on any communication
• Trust your instincts—if something feels wrong, it probably is
• Discuss major decisions with trusted family members or advisors
Immediate Actions:
- 1Do not respond or provide any information
- 2Contact us immediately via email
- 3Change your password if you think your account is compromised
- 4Report to authorities—contact local police or consumer protection
Official Contact Methods:
Only @fiatbit.hr addresses - our primary contact method
Website
Contact form on our official website
⚠️ Irreversible Transactions
Once sent, cryptocurrency transactions cannot be reversed or recovered
⚠️ Price Volatility
Cryptocurrency values can change dramatically within short time periods
⚠️ No Insurance
Unlike bank deposits, cryptocurrency holdings are not insured by government programs
⚠️ Technical Complexity
The technology can be confusing, making it easier to make costly mistakes
Our Recommendation
Never invest more than you can afford to lose. Take time to learn about cryptocurrency before making large investments. Start small if you're new to digital assets.
Last Updated: November 2025
This information is provided as part of our commitment to protecting all customers, particularly those who may be more vulnerable to financial exploitation. For the most current information, please visit our website or contact our support team through official channels.